Refund Policy

Bayketo desserts are perishable food products. For food-safety reasons, we generally cannot accept returns or exchanges once an order has been delivered.

If something is wrong with your order, please contact us at support@bayketo.com within 24 hours of delivery. Include your order number, a description of the issue, and clear photos when relevant. We will review the issue and, where appropriate, offer a replacement, store credit, or refund.

Please contact us promptly if your order is:

• Missing or incorrect

• Damaged when delivered

• Delivered outside the promised timeframe

• Appears to have been compromised in transit

Do not consume a product if you believe its packaging has been damaged or its temperature compromised. Contact us so we can help resolve the issue.

Cancellations

You may request a cancellation by contacting support@bayketo.com. Because our products are made and packed for delivery, we can only cancel an order before preparation begins. If we approve a cancellation, we will refund the payment to the original payment method.

If Bayketo cannot fulfill an order or deliver within the promised timeframe, we will contact you about the available options, including cancellation and a refund where applicable. 

Nothing in this policy limits any rights you may have under applicable law.