Delivery & Shipping Policy

Bayketo currently delivers to eligible addresses in the Tri‑Valley. We do not offer nationwide shipping at this time. Delivery availability is confirmed by the address entered at checkout.

Delivery area, dates, and fees

Available delivery dates, time windows, and fees will be shown at checkout. Delivery timing may vary based on order volume, weather, road conditions, and product availability. We will contact you if we cannot deliver within the time frame shown when you place your order. If Bayketo cannot deliver by the promised date, we will contact you with an updated date and explain how to cancel for a refund if you do not want to wait. Federal rules require online sellers that cannot meet the promised shipping date to offer customers the choice of accepting a delay or canceling for a prompt refund.

Keeping your order frozen

Our desserts are prepared and packaged to arrive frozen or appropriately chilled. Please bring your order inside promptly after delivery and follow the storage and handling instructions on the product packaging.

If you will not be home, provide accurate delivery instructions at checkout. Once an order is delivered to the address and location you provided, Bayketo is not responsible for loss, theft, or product deterioration caused by leaving it outside or not bringing it inside promptly.

Incorrect or incomplete delivery information

Please check your delivery address and contact details before submitting your order. If an address is incomplete or incorrect, contact us as soon as possible at support@bayketo.com. We cannot guarantee that we can change the address after an order is prepared or a delivery route is underway.

Questions about delivery

For help with an order, email support@bayketo.com and include your order number.